Deliver a unified
customer experience.

Consulting Services

Our roots are deep into helping our clients serve, market and engage their customers through our award-winning consulting services.

Get in Touch...

We are currently looking to partner with a select number of clients that 'get it' and want to deliver the optimal customer experience across channels.

If you are interested, contact Dennis E. Crumb today at (702) 389-6143.

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CUSTOMER EXPERIENCE MANAGEMENT

Move your company from the traditional, siloed, single-contact channel approach to an omni-channel view where all customer interactions are an integral piece of your overall brand positioning.

DIGITAL STRATEGIES

Having a plan for your website, mobile site, IVR and social media will guide your technology and business roadmap.

OMNI-CHANNEL DESIGN

From refreshing your brand to redesigning your website/IVR or re-platfomring your Web Content Management (WCM) system, we are the authority on designing customer solutions that serve, market and engage your customers.

USABILITY BEST PRACTICES

With a user-centered design approach, we deliver best-in-class self-service solutions across customer interactions, especially the web, IVR and mobile channels.

CUSTOMER MARKET RESEARCH

Use customer feedback to research and validate omni-channel design decisions and user experience choices including tools such as moderated usability testing, customer focus groups, surveys and more.

TECHNOLOGY AND SOLUTIONS

In the end, it takes a balance of people, processes, policies and technology to deliver the optimal customer experience across interactions. Select a partner that is passionate about helping you deliver the optimal customer experience.